FAQs
Articles
- Parcel Outbound Order
- The shipping service of the outbound order is automatic selection: why is the logistic tracking number not generated after the outbound order has been submitted?
- How to deal with the situation when the seller canceled the shop order after submitting the outbound order?
- Why is the signature fee configured in the shipping channel but not brought out?
- Error reported when submitting an outbound order：shipping error! FedEx createLabel Error! Package 1 – Special service SIGNATURE_OPTION is invalid
- Why can’t I search the corresponding outbound order with the tracking number in the outbound order list?
- Why can’t a mapped product be submitted for an outbound order?
- Why can’t the pallet cost be brought out from an outbound order？
- After the tracking number is generated from an outbound order, can the tracking number be modified?
- Why can’t the tracking number in the outbound order be canceled?
- Freight Outbound Order
- Cross Dock management
- Product Management
- Can my SKU be deleted or modified after it is created?
- How do I export all the inbound and outbound records of a certain SKU?
- Why can’t my product be archived?
- Why do SKU fields report errors when importing system forms?
- What is RFID?
- Must the SKU of ShipOut system be the same as that of the selling channel?
- Why can’t Amazon store products process orders in the system after they are mapped with aliases?
- Inbound Management
- My goods are shipped by sea, and I don’t have a tracking number. Can I leave it blank?
- How do I create inbound and outbound orders for customers in the WMS system?
- Why doesn’t the inventory increase after I have received the goods?
- How is the storage fee calculated in the inbound claim?
- How to cancel received packages in a received inbound order?
- Client Center
- Why can’t WMS create an OMS account in the customer center?
- How does the warehouse set different prices for VIP customers than for ordinary customers?
- How to invite customers who have registered OMS accounts in the new warehouse?
- How can I set the credit limit for my client?
- Why can’t the customer receive any emails when I create a customer account?
- Warehouse User Management
- Billing Automation
- Do we support reducing transcation costs by importing forms?
- When is the return storage fee calculated?
- Why does the inbound order not bring out the set billing rule?
- Why are the corresponding fees still not charged after the inbound order has been completed when I have set the rules for inbound billing?
- Shipping Service Settings
- Why the price list data cannot be imported successfully/cannot be matched?
- Why is the reference field set when using the UPS surepost service, but it is not displayed on the logistics face sheet?
- Why is there no surcharge when the basic fee setting is floating up?
- Why I can’t generate shipping label after the EzeeShip account is registered and linked in WMS?
- Automatic selection is selected for the shipping service of the outbound order, but no tracking number is generated after the delivery order is submitted. Why?
- What is the reason for the error when printing the logistics face sheet?
- In the shpping automation rules, why are the face sheets printed inconsistent with the selected channels?
- Selling Channels
- What status of orders can Amazon pull?
- Why can’t we update wayfair store orders to the system?
- Why can’t I link to Ecang ERP?
- What order statuses can Shipstation pull?
- What if Teapplix cannot update the order to ShipOut?
- Will the system get orders in real-time after linking the store? How do I return the logistic label and update the inventory after the order has been processed?
- Why does Wayfair sandbox test prompt authentication failure?
- Billing&Transaction
- Why does the unpaid amount appear in the bill after the bill is cleared?
- Why does the customer pay 0 freight, but the estimated freight has a cost value?
- Under what circumstances will surcharges and ultra remote surcharges be charged for one freight?
- How to cancel transaction costs?
- Why is the customer name displayed on the transaction information not the contact name of the Client center?
- How to delete a piece of transaction cost from a bill?
- Return management
- Does the system support partial storage, and partial replacement of returned SKUs?
- Does the system support batch receiving when returning goods are delivered in batches to the warehouse？
- When Amazon returns the goods and customers cannot get the tracking number, can the system identify which customer’s return order corresponds to the returned product?
- Why does the inventory page not add inventory after receiving goods?
- Why can’t OMS select the corresponding warehouse when creating a return order?
- Inventory Management
- Packing Material Management
- Work Order Management
- Order Management