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  • ShipOut OMS Login
  • ShipOut WMS Login
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    • 中文
ShipOut WMS Login
ShipOut Support Center ShipOut Support Center
ShipOut WMS Login
ShipOut Support Center
  • Documentation
  • ShipOut OMS Login
  • ShipOut WMS Login
  • 中/EN
    • English
    • 中文

ShipOut_English

  • User Manual
    • ShipOut-OMS user guide
    • ShipOut-WMS user guide
    • ShipOut Getting Started
    • WMS APP operation guide
  • FAQs
    • Parcel Outbound Order
      • The shipping service of the outbound order is automatic selection: why is the logistic tracking number not generated after the outbound order has been submitted?
      • How to deal with the situation when the seller canceled the shop order after submitting the outbound order?
      • Why is the signature fee configured in the shipping channel but not brought out?
      • Error reported when submitting an outbound order:shipping error! FedEx createLabel Error! Package 1 – Special service SIGNATURE_OPTION is invalid
      • Why can’t I search the corresponding outbound order with the tracking number in the outbound order list?
      • Why can’t a mapped product be submitted for an outbound order?
      • Why can’t the pallet cost be brought out from an outbound order?
      • After the tracking number is generated from an outbound order, can the tracking number be modified?
      • Why can’t the tracking number in the outbound order be canceled?
    • Freight Outbound Order
    • Cross Dock management
      • Does WMS support FBA Transfer? How to submit an order for this scenario?
    • Product Management
      • Can my SKU be deleted or modified after it is created?
      • How do I export all the inbound and outbound records of a certain SKU?
      • Why can’t my product be archived?
      • Why do SKU fields report errors when importing system forms?
      • What is RFID?
      • Must the SKU of ShipOut system be the same as that of the selling channel?
      • Why can’t Amazon store products process orders in the system after they are mapped with aliases?
    • Inbound Management
      • My goods are shipped by sea, and I don’t have a tracking number. Can I leave it blank?
      • How do I create inbound and outbound orders for customers in the WMS system?
      • Why doesn’t the inventory increase after I have received the goods?
      • How is the storage fee calculated in the inbound claim?
      • How to cancel received packages in a received inbound order?
    • Client Center
      • Why can’t WMS create an OMS account in the customer center?
      • How does the warehouse set different prices for VIP customers than for ordinary customers?
      • How to invite customers who have registered OMS accounts in the new warehouse?
      • How can I set the credit limit for my client?
      • Why can’t the customer receive any emails when I create a customer account?
    • Warehouse User Management
      • Can I create an account for warehouse employees? Can employee accounts be set with different permissions?
    • Billing Automation
      • Do we support reducing transcation costs by importing forms?
      • When is the return storage fee calculated?
      • Why does the inbound order not bring out the set billing rule?
      • Why are the corresponding fees still not charged after the inbound order has been completed when I have set the rules for inbound billing?
    • Shipping Service Settings
      • Why the price list data cannot be imported successfully/cannot be matched?
      • Why is the reference field set when using the UPS surepost service, but it is not displayed on the logistics face sheet?
      • Why is there no surcharge when the basic fee setting is floating up?
      • Why I can’t generate shipping label after the EzeeShip account is registered and linked in WMS?
      • Automatic selection is selected for the shipping service of the outbound order, but no tracking number is generated after the delivery order is submitted. Why?
      • What is the reason for the error when printing the logistics face sheet?
      • In the shpping automation rules, why are the face sheets printed inconsistent with the selected channels?
    • Selling Channels
      • What status of orders can Amazon pull?
      • Why can’t we update wayfair store orders to the system?
      • Why can’t I link to Ecang ERP?
      • What order statuses can Shipstation pull?
      • What if Teapplix cannot update the order to ShipOut?
      • Will the system get orders in real-time after linking the store? How do I return the logistic label and update the inventory after the order has been processed?
      • Why does Wayfair sandbox test prompt authentication failure?
    • Billing&Transaction
      • Why does the unpaid amount appear in the bill after the bill is cleared?
      • Why does the customer pay 0 freight, but the estimated freight has a cost value?
      • Under what circumstances will surcharges and ultra remote surcharges be charged for one freight?
      • How to cancel transaction costs?
      • Why is the customer name displayed on the transaction information not the contact name of the Client center?
      • How to delete a piece of transaction cost from a bill?
    • Return management
      • Does the system support partial storage, and partial replacement of returned SKUs?
      • Does the system support batch receiving when returning goods are delivered in batches to the warehouse?
      • When Amazon returns the goods and customers cannot get the tracking number, can the system identify which customer’s return order corresponds to the returned product?
      • Why does the inventory page not add inventory after receiving goods?
      • Why can’t OMS select the corresponding warehouse when creating a return order?
    • Inventory Management
      • How to calculate the inventory age and storage fee of products imported in batches?
    • Packing Material Management
    • Work Order Management
    • Order Management
      • Why can’t the tracking number be returned to the selling channel?
      • Why can’t the order be split?
  • Module Manual
    • How to submit a ticket in ShipOut WMS
    • Warehouse setting
      • How to create warehouse areas and locations?
      • How can system settings be modified?
      • How to Create a Warehouse?
    • Client account and warehouse user management
      • How to create/invite and manage customers?
      • How to set up customer groups with different billing plans?
      • How to configure warehouse user accounts?
    • Products
      • How to create a standalone product?
      • How to create bundled products?
      • How to manage products?
      • How to map store aliases?
      • How to review OMS products?
    • Inbound operation
      • How to create an inbound order in WMS?
      • How to receive inbound orders?
      • How to cancel a received box in inbound orders?
    • Outbound operation
      • How to import shipping labels in batches?
      • What is the process for creating a parcel outbound order?
      • Freight Outbound Order
      • How to process parcel batches?
    • Return operation
      • How does WMS receive a return order?
      • How does OMS create a return order?
    • Work order
      • How does OMS submit a work order?
      • How do I create a work order type?
      • How does WMS determine the cost of a work order and bill it?
    • Inventory management
      • How to operate inventory management?
    • Shipping management
      • How to link FedEx official account
      • How to link UPS official account?
      • How does ShipOut link to EzeeShip Account?
      • How to set up shipping services and automation rules?
    • Linking Selling Channels
      • How to link a TikTok store to ShipOut?
      • How to link your Eccang ERP accout in shipout?
      • How to link your Wayfair account in ShipOut?
      • How do you connect your Netsuite account to ShipOut?
      • How to link your Amazon account in ShipOut?
      • How to link your Walmart account in ShipOut?
      • How to connect ShipOut to your marketplace?
    • Billing and invoice
      • How to export transaction records?
      • How to generate and write off bills?
      • How to reverse a transaction?
      • How to set up billing rules?
    • Recharge management
      • How to Set up Stripe Online Payment
      • How to edit payment amount for OMS users
      • How to check client’s balance?
    • Top-up and collection
      • How do I add money to an OMS user’s account in WMS?
      • How do I connect a PayPal account to accept payments?
      • How does WMS verify OMS’s account balance?
      • How to check OMS users’ fund deposits?
      • How to set up payment account information for the warehouse?
    • Packing material management
      • How to set up packaging material matching rules?
      • How to set up packaging materials?
  • Help Videos
    • ShipOut WMS User Guide
    • ShipOut-OMS user guide
    • Return Scan
    • Create Return Replace SKU Label
    • Create Return & Search – Add to Inventory
    • WMS Return Handling Add To Inventory
    • WMS Return Return Handling Replace SKU Label
    • Billing Automation Settings
    • Recharge And Review
    • Get Order From Selling Channels
    • Creating Outbound Orders By Manually Create And Import In Bulk
    • Import Outbound Order In Bulk
    • Create An Outbound Order Manually
    • Shipping Service Settings
    • WMS Sets Up Warehouse Locations
    • Inventory Management
    • OMS Create Return Add To Inventory
    • WMS Return Handling Add to Inventory
    • OMS Inbound – Cross Dock
    • Inbound Order Receipt
    • Import The Inbound Order In Bulk
    • Create The Inbound Order Manually
    • Import Products In Bulk
    • Create A Bundled Product Manually
    • Create Stand Alone Products Manually
    • ShipOut WMS User Guide—Self operated warehouse
  • folder icon closed folder iconLexical Analysis
    • Shipping Service Group Surcharge Details
    • Product Archive
    • Bundle product
    • Automatic Inventory Conversion
    • Store Alias Mapping
    • Cross Dock and Stock inventory
    • View inventory by SKU and by location
    • Inventory Adjustment and Location
    • Area Priority and Location Priority
    • Print pick list by order and print pick list by location
    • Instant charge and holding credit
    • Credit limit
    • Billed and cleared
    • Amount to be paid
    • Write off
    • Warehousing claim
    • Types of inbound orders
    • Parce outbound and parcel batch orders
    • Shipping Signature Type
    • FBA and order returns
    • RMA (Return Material Authorization Code)
    • Work order
    • Logistics channels
    • Average and absolute quantity of storage fees
    • Save address and save as new address
    • Inbound and cross-dock storage fees
  • folder icon closed folder iconProduct updates
    • ShipOut April 2021 System Release Content
    • ShipOut May 2021 System Release Content
    • ShipOut June 2021 System Release Content
    • ShipOut July 2021 System Release Content
    • ShipOut August 2021 System Release Content
  • News
    • Make shipment simple & efficient
  • folder icon closed folder iconSystem Logic
    • Basic Settings
      • Matching Packaging Materials and Packaging Material Priority
      • Shipping Service Settings
      • Warehouse User Account and OMS Users Account
      • Bill Settings
    • Product Related
      • Bundled Product Inventory Conversion
      • Cross Dock Inventory
      • Importing Product Inventory
      • Store Alias Mapping
      • Creating and Updating Products
    • Inbound Related
      • Inbound Order Display
      • Modifying Inbound Orders
      • The Difference Between Generating Charges in Received Orders and Complete Inbound Orders
    • Outbound Related
      • Batch Import of Shipping Labels
      • Online Store Related
      • Picking and Location Priority
      • Replacing the Shipping Label
      • Shipping Label Sequence Arrangement for Batch Orders
      • Submitting Orders
      • Batch Uploading of Shipping Tracking Numbers
      • Dividing Shipments within an Order
      • Outbound Order Freight Calculation
      • Import and Export of Outbound Orders
    • Billing Related
      • Exporting Parcel/Freight Outbound Bill Records
      • Understanding the Billing
    • Return Related
      • Import and Transfer for Return Orders
      • Scanning Return Orders
      • Return Order Storage Fee Calculation
    • Shipping Related
  • folder icon closed folder iconShipOut New Inventory
    • New Inventory Submodule Manual
      • How does OMS create an Inbound order?
      • How does WMS create a Freight outbound order?
      • How does WMS create an Inbound order?
      • How to Connect an Online Store
      • How to receive an Inbound Order
      • Inbound and Cross Dock Orders
      • How Does WMS Create a Parcel Outbound Order?
      • How to Set Storage Fees
      • Inventory Viewing and Management
      • Transport
    • New Inventory Terms
      • Batch management
      • Batch number
      • Expiration date
      • MU (Moveable Unit) Type
      • MU or Moveable Unit
      • Product expiration date outbound rules
    • ShipOut New inventory manual video
  1. Home
  2. Docs
  3. How does OMS create a return order?
Updated on July 22, 2021

ShipOut_English

  • User Manual
    • ShipOut-OMS user guide
    • ShipOut-WMS user guide
    • ShipOut Getting Started
    • WMS APP operation guide
  • FAQs
    • Parcel Outbound Order
      • The shipping service of the outbound order is automatic selection: why is the logistic tracking number not generated after the outbound order has been submitted?
      • How to deal with the situation when the seller canceled the shop order after submitting the outbound order?
      • Why is the signature fee configured in the shipping channel but not brought out?
      • Error reported when submitting an outbound order:shipping error! FedEx createLabel Error! Package 1 – Special service SIGNATURE_OPTION is invalid
      • Why can’t I search the corresponding outbound order with the tracking number in the outbound order list?
      • Why can’t a mapped product be submitted for an outbound order?
      • Why can’t the pallet cost be brought out from an outbound order?
      • After the tracking number is generated from an outbound order, can the tracking number be modified?
      • Why can’t the tracking number in the outbound order be canceled?
    • Freight Outbound Order
    • Cross Dock management
      • Does WMS support FBA Transfer? How to submit an order for this scenario?
    • Product Management
      • Can my SKU be deleted or modified after it is created?
      • How do I export all the inbound and outbound records of a certain SKU?
      • Why can’t my product be archived?
      • Why do SKU fields report errors when importing system forms?
      • What is RFID?
      • Must the SKU of ShipOut system be the same as that of the selling channel?
      • Why can’t Amazon store products process orders in the system after they are mapped with aliases?
    • Inbound Management
      • My goods are shipped by sea, and I don’t have a tracking number. Can I leave it blank?
      • How do I create inbound and outbound orders for customers in the WMS system?
      • Why doesn’t the inventory increase after I have received the goods?
      • How is the storage fee calculated in the inbound claim?
      • How to cancel received packages in a received inbound order?
    • Client Center
      • Why can’t WMS create an OMS account in the customer center?
      • How does the warehouse set different prices for VIP customers than for ordinary customers?
      • How to invite customers who have registered OMS accounts in the new warehouse?
      • How can I set the credit limit for my client?
      • Why can’t the customer receive any emails when I create a customer account?
    • Warehouse User Management
      • Can I create an account for warehouse employees? Can employee accounts be set with different permissions?
    • Billing Automation
      • Do we support reducing transcation costs by importing forms?
      • When is the return storage fee calculated?
      • Why does the inbound order not bring out the set billing rule?
      • Why are the corresponding fees still not charged after the inbound order has been completed when I have set the rules for inbound billing?
    • Shipping Service Settings
      • Why the price list data cannot be imported successfully/cannot be matched?
      • Why is the reference field set when using the UPS surepost service, but it is not displayed on the logistics face sheet?
      • Why is there no surcharge when the basic fee setting is floating up?
      • Why I can’t generate shipping label after the EzeeShip account is registered and linked in WMS?
      • Automatic selection is selected for the shipping service of the outbound order, but no tracking number is generated after the delivery order is submitted. Why?
      • What is the reason for the error when printing the logistics face sheet?
      • In the shpping automation rules, why are the face sheets printed inconsistent with the selected channels?
    • Selling Channels
      • What status of orders can Amazon pull?
      • Why can’t we update wayfair store orders to the system?
      • Why can’t I link to Ecang ERP?
      • What order statuses can Shipstation pull?
      • What if Teapplix cannot update the order to ShipOut?
      • Will the system get orders in real-time after linking the store? How do I return the logistic label and update the inventory after the order has been processed?
      • Why does Wayfair sandbox test prompt authentication failure?
    • Billing&Transaction
      • Why does the unpaid amount appear in the bill after the bill is cleared?
      • Why does the customer pay 0 freight, but the estimated freight has a cost value?
      • Under what circumstances will surcharges and ultra remote surcharges be charged for one freight?
      • How to cancel transaction costs?
      • Why is the customer name displayed on the transaction information not the contact name of the Client center?
      • How to delete a piece of transaction cost from a bill?
    • Return management
      • Does the system support partial storage, and partial replacement of returned SKUs?
      • Does the system support batch receiving when returning goods are delivered in batches to the warehouse?
      • When Amazon returns the goods and customers cannot get the tracking number, can the system identify which customer’s return order corresponds to the returned product?
      • Why does the inventory page not add inventory after receiving goods?
      • Why can’t OMS select the corresponding warehouse when creating a return order?
    • Inventory Management
      • How to calculate the inventory age and storage fee of products imported in batches?
    • Packing Material Management
    • Work Order Management
    • Order Management
      • Why can’t the tracking number be returned to the selling channel?
      • Why can’t the order be split?
  • Module Manual
    • How to submit a ticket in ShipOut WMS
    • Warehouse setting
      • How to create warehouse areas and locations?
      • How can system settings be modified?
      • How to Create a Warehouse?
    • Client account and warehouse user management
      • How to create/invite and manage customers?
      • How to set up customer groups with different billing plans?
      • How to configure warehouse user accounts?
    • Products
      • How to create a standalone product?
      • How to create bundled products?
      • How to manage products?
      • How to map store aliases?
      • How to review OMS products?
    • Inbound operation
      • How to create an inbound order in WMS?
      • How to receive inbound orders?
      • How to cancel a received box in inbound orders?
    • Outbound operation
      • How to import shipping labels in batches?
      • What is the process for creating a parcel outbound order?
      • Freight Outbound Order
      • How to process parcel batches?
    • Return operation
      • How does WMS receive a return order?
      • How does OMS create a return order?
    • Work order
      • How does OMS submit a work order?
      • How do I create a work order type?
      • How does WMS determine the cost of a work order and bill it?
    • Inventory management
      • How to operate inventory management?
    • Shipping management
      • How to link FedEx official account
      • How to link UPS official account?
      • How does ShipOut link to EzeeShip Account?
      • How to set up shipping services and automation rules?
    • Linking Selling Channels
      • How to link a TikTok store to ShipOut?
      • How to link your Eccang ERP accout in shipout?
      • How to link your Wayfair account in ShipOut?
      • How do you connect your Netsuite account to ShipOut?
      • How to link your Amazon account in ShipOut?
      • How to link your Walmart account in ShipOut?
      • How to connect ShipOut to your marketplace?
    • Billing and invoice
      • How to export transaction records?
      • How to generate and write off bills?
      • How to reverse a transaction?
      • How to set up billing rules?
    • Recharge management
      • How to Set up Stripe Online Payment
      • How to edit payment amount for OMS users
      • How to check client’s balance?
    • Top-up and collection
      • How do I add money to an OMS user’s account in WMS?
      • How do I connect a PayPal account to accept payments?
      • How does WMS verify OMS’s account balance?
      • How to check OMS users’ fund deposits?
      • How to set up payment account information for the warehouse?
    • Packing material management
      • How to set up packaging material matching rules?
      • How to set up packaging materials?
  • Help Videos
    • ShipOut WMS User Guide
    • ShipOut-OMS user guide
    • Return Scan
    • Create Return Replace SKU Label
    • Create Return & Search – Add to Inventory
    • WMS Return Handling Add To Inventory
    • WMS Return Return Handling Replace SKU Label
    • Billing Automation Settings
    • Recharge And Review
    • Get Order From Selling Channels
    • Creating Outbound Orders By Manually Create And Import In Bulk
    • Import Outbound Order In Bulk
    • Create An Outbound Order Manually
    • Shipping Service Settings
    • WMS Sets Up Warehouse Locations
    • Inventory Management
    • OMS Create Return Add To Inventory
    • WMS Return Handling Add to Inventory
    • OMS Inbound – Cross Dock
    • Inbound Order Receipt
    • Import The Inbound Order In Bulk
    • Create The Inbound Order Manually
    • Import Products In Bulk
    • Create A Bundled Product Manually
    • Create Stand Alone Products Manually
    • ShipOut WMS User Guide—Self operated warehouse
  • folder icon closed folder iconLexical Analysis
    • Shipping Service Group Surcharge Details
    • Product Archive
    • Bundle product
    • Automatic Inventory Conversion
    • Store Alias Mapping
    • Cross Dock and Stock inventory
    • View inventory by SKU and by location
    • Inventory Adjustment and Location
    • Area Priority and Location Priority
    • Print pick list by order and print pick list by location
    • Instant charge and holding credit
    • Credit limit
    • Billed and cleared
    • Amount to be paid
    • Write off
    • Warehousing claim
    • Types of inbound orders
    • Parce outbound and parcel batch orders
    • Shipping Signature Type
    • FBA and order returns
    • RMA (Return Material Authorization Code)
    • Work order
    • Logistics channels
    • Average and absolute quantity of storage fees
    • Save address and save as new address
    • Inbound and cross-dock storage fees
  • folder icon closed folder iconProduct updates
    • ShipOut April 2021 System Release Content
    • ShipOut May 2021 System Release Content
    • ShipOut June 2021 System Release Content
    • ShipOut July 2021 System Release Content
    • ShipOut August 2021 System Release Content
  • News
    • Make shipment simple & efficient
  • folder icon closed folder iconSystem Logic
    • Basic Settings
      • Matching Packaging Materials and Packaging Material Priority
      • Shipping Service Settings
      • Warehouse User Account and OMS Users Account
      • Bill Settings
    • Product Related
      • Bundled Product Inventory Conversion
      • Cross Dock Inventory
      • Importing Product Inventory
      • Store Alias Mapping
      • Creating and Updating Products
    • Inbound Related
      • Inbound Order Display
      • Modifying Inbound Orders
      • The Difference Between Generating Charges in Received Orders and Complete Inbound Orders
    • Outbound Related
      • Batch Import of Shipping Labels
      • Online Store Related
      • Picking and Location Priority
      • Replacing the Shipping Label
      • Shipping Label Sequence Arrangement for Batch Orders
      • Submitting Orders
      • Batch Uploading of Shipping Tracking Numbers
      • Dividing Shipments within an Order
      • Outbound Order Freight Calculation
      • Import and Export of Outbound Orders
    • Billing Related
      • Exporting Parcel/Freight Outbound Bill Records
      • Understanding the Billing
    • Return Related
      • Import and Transfer for Return Orders
      • Scanning Return Orders
      • Return Order Storage Fee Calculation
    • Shipping Related
  • folder icon closed folder iconShipOut New Inventory
    • New Inventory Submodule Manual
      • How does OMS create an Inbound order?
      • How does WMS create a Freight outbound order?
      • How does WMS create an Inbound order?
      • How to Connect an Online Store
      • How to receive an Inbound Order
      • Inbound and Cross Dock Orders
      • How Does WMS Create a Parcel Outbound Order?
      • How to Set Storage Fees
      • Inventory Viewing and Management
      • Transport
    • New Inventory Terms
      • Batch management
      • Batch number
      • Expiration date
      • MU (Moveable Unit) Type
      • MU or Moveable Unit
      • Product expiration date outbound rules
    • ShipOut New inventory manual video

How does OMS create a return order?

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