ShipOut Agency Warehouse Operation Manual
For freight forwarder customers | Multi-warehouse businesses | Inter-warehouse collaboration:
- Coordinate multiple warehouses to process orders
- Automatically trigger order flows to improve transfer efficiency
- Support cross-warehouse shipping and efficient fulfillment
- Separate billing for operational and agency warehouses for greater data security
- Support multiple warehouse transfer levels
Application Scenarios
If you are a freight forwarder:
You can set up an agency warehouse system. Your customers act as OMS (Order Management System) users. Orders from OMS are automatically sent to your cooperating overseas warehouse’s WMS (Warehouse Management System) for execution. The system generates two separate sets of invoices—one between the freight forwarder and the overseas warehouse, and one between the freight forwarder and the direct customer. The overseas warehouse cannot view your customer information.
If you are an overseas warehouse:
If you collaborate with other overseas warehouses (e.g., Warehouse A on the West Coast needs to ship some orders from the East Coast), Warehouse A can enable the agency warehouse feature and automatically send eligible customer orders to Warehouse B for fulfillment.
1. What You Need to Set Up the Agency Warehouse Feature
- Both the operational warehouse and the agency warehouse need to use the ShipOut WMS system.
- Prepare an OMS account:
The agency acts as a customer in the operational warehouse. You need to create an OMS account in the operational warehouse. For specific steps, see the manual “How to Create/Invite and Manage Customers?” - Prepare a WMS account:
The agency warehouse’s WMS account must have the agency warehouse feature enabled. If not, please contact customer service to enable it for free.
Note: The warehouse that handles the goods is the “operational warehouse”. The one that doesn’t handle goods is the “agency warehouse”. Freight forwarders and agents use the agency warehouse.
2. How to Link the Agency Warehouse with the Operational Warehouse (Actual Shipping Warehouse)
1. Get the API Key
- Log in to the OMS account at oms.shipout.com
- Click your avatar in the top right corner → “Profile” → “API Settings” → “Generate API Key”
- Copy the API key for the next step
