My goods are shipped by sea, and I don’t have a tracking number. Can I leave it blank?

You can fill in the BOL (Bill of loading) number without the tracking number. Warehouse receiving is based on scanning the information on the package label or the tracking number to look up the inbound order. If the system package

How do I create inbound and outbound orders for customers in the WMS system?

Go to Settings>System Application Settings>System Preferences, turn on the inbound preference and outbound preference. Go to and either inbound and outbound management interface to create a warehouse or a customer order.

Why doesn’t the inventory increase after I have received the goods?

All packages to be received should have the boxes checked on the receiving page. Once done click the action button “save and received/complete”. If the box is not checked, the products will not be added to the inventory.

The store has a bundled SKU or product, so how do I match it to the system’s SKU?

You only need to create a combination product in the system and then associate it with the SKU of the store. Product management → combined product →new combined product →store mapping relationship setting 

Can my SKU be deleted or modified after it is created?

Once the SKU name is created, it cannot be modified. The SKU may be deleted if it is not used (not involving any SKU in the inbound, outbound, and return process).Deleting the used SKU is impossible. It can be adjusted

How do I export all the inbound and outbound records of a certain SKU?

Enter the product page → check SKU →drop-down export menu → export warehouse records → select report type and time range → export. 

Why can’t my product be archived?

Before the product is archived, it is necessary to ensure that all inbound, outbound, or return orders involving the SKU have reached the completed state, and the inventory of the product is 0.

Why is there no way of processing the order when my Amazon store item is mapped to the SKU of the store?

The Amazon ASIN product is unique. The Amazon store SKU pulled by ShipOut is an ASIN instead of the SKU of the Amazon store, so the platform SKU should fill in the ASIN instead of the real Amazon platform SKU when the Amazon store product is mapped to the alias

Can the SKU of the ShipOut system be consistent with the SKU of the online store?

Yes, but it does not matter whether the SKU of ShipOut is consistent with the SKU of the online store. After the product list is created, they need to be associated with the shop SKU through the selling channel alias.

Why are the corresponding fees still not charged after the inbound order has been completed when I have set the rules for inbound billing?

The fees may have not been charged because of the following reasons: The billing group is not associated with a customer group The billing rules only apply to some inbound orders – review the billing rules again and check computation