The customer has recharged, where can I review the recharge request?

There are two ways to review the recharge request: 1) An exclamation mark will appear above the amount column on the dashboard to remind that there is a recharge that needs to be reviewed. Click the link and you will

On which interface can I see the account balance of each customer?

There are two ways to check your balance: 1) Client Center> Account Balance 2)Billing > Account > Account Balance

My customers want to recharge their account balance, where can I enter my payment instructions?

Click on portrait icon in the upper right corner→Account Settings → Payout Settings. From here enter your bank account details or set the other online and offline payment information. 

How can I set the credit limit for my client?

Log in to your WMS account → Client Center → Edit → Set credit limit → Save.

Can I set a different shipping price for my VIP customers from ordinary customers?

Yes. Step 1: Set up VIP customer group. In the Client Center → drop-down customer group → manage customer group, create a VIP customer group.  Step 2: Set up the corresponding billing rules: inbound fee, outbound fee, and return fee.

Why can’t the customer receive any emails when I create a customer account?

When creating an OMS customer account, the “Create an OMS account” option needs to be set to “Yes”, the system will send an email to the customer, and the customer can log in to the system through the link. If

Can I create an account for warehouse employees? Can employee accounts be set with different permissions?

Yes, log in to WMS account → warehouse user → fill in relevant information to set up employee account. Support setting up warehouse administrator account and warehouse operator account. Account operation permissions can also be customized.

How do we link EzeeShip accounts?

The first step: Log in to ShipOut → Settings →Logistics service settings → Logistics service provider account settings→ Create  Step 2: Select the EzeeShip icon → enter the EzeeShip account name and API key to associate How to obtain the

Will the system get orders in real-time after linking the store? How do I return the logistic label and update the inventory after the order has been processed?

At present, the system needs to get the order manually and regularly. The system cannot get the order in real-time. The tracking number will be returned automatically after the delivery of the order in the warehouse, and the shop does