Can the SKU of the ShipOut system be consistent with the SKU of the online store?

Yes, but it does not matter whether the SKU of ShipOut is consistent with the SKU of the online store. After the product list is created, they need to be associated with the shop SKU through the selling channel alias.

Why are the corresponding fees still not charged after the inbound order has been completed when I have set the rules for inbound billing?

The fees may have not been charged because of the following reasons: The billing group is not associated with a customer group The billing rules only apply to some inbound orders – review the billing rules again and check computation

The customer has recharged, where can I review the recharge request?

There are two ways to review the recharge request: 1) An exclamation mark will appear above the amount column on the dashboard to remind that there is a recharge that needs to be reviewed. Click the link and you will

On which interface can I see the account balance of each customer?

There are two ways to check your balance: 1) Client Center> Account Balance 2)Billing > Account > Account Balance

My customers want to recharge their account balance, where can I enter my payment instructions?

Click on portrait icon in the upper right corner→Account Settings → Payout Settings. From here enter your bank account details or set the other online and offline payment information. 

How can I set the credit limit for my client?

Log in to your WMS account → Client Center → Edit → Set credit limit → Save.

Can I set a different shipping price for my VIP customers from ordinary customers?

Yes. Step 1: Set up VIP customer group. In the Client Center → drop-down customer group → manage customer group, create a VIP customer group.  Step 2: Set up the corresponding billing rules: inbound fee, outbound fee, and return fee.

Why can’t the customer receive any emails when I create a customer account?

When creating an OMS customer account, the “Create an OMS account” option needs to be set to “Yes”, the system will send an email to the customer, and the customer can log in to the system through the link. If

Can I create an account for warehouse employees? Can employee accounts be set with different permissions?

Yes, log in to WMS account → warehouse user → fill in relevant information to set up employee account. Support setting up warehouse administrator account and warehouse operator account. Account operation permissions can also be customized.

How do we link EzeeShip accounts?

The first step: Log in to ShipOut → Settings →Logistics service settings → Logistics service provider account settings→ Create  Step 2: Select the EzeeShip icon → enter the EzeeShip account name and API key to associate How to obtain the