Is the fee for return storage calculated after receipt of the package at the warehouse or after completion of the return processing process?

The return storage fee is calculated from the time that the warehouse receives the package. The warehouse receives the package and scans it into the system and recorded the dimension and weight information of the returned package. After that, the

Does the system support batch receive when returning goods are delivered in batches to the warehouse?

Yes.If the returned goods received by the warehouse are not the same as the returned quantity predicted by the customer, there may be some returns that have not been delivered to the warehouse. At this time, the warehouse can receive

When Amazon returns the goods and customers cannot get the tracking order number, can the system identify which customer’s return order corresponds to the returned product?

The system has two ways to corresponds returned order when the tracking number cannot access:1) When OMS customers create a return forecasting in the system, they can fill in the RMA as customer name + returned batch number (for example

Does WMS support FBA transfer? How to submit an order for this scenario?

Yes. You can submit an inbound order for two different situations: 1)If the product transferred does not need to be put on the shelf and is transferred directly to the Amazon warehouse, please fill in the “cross dock” area when creating the inbound order; 2)If the transferred product needs to be stored for a period of time in the warehouse – when creating the inbound list, fill in the ‘Inbound List.’ This step will increase the items in the inventory. This also means that you need to create an outbound list to decrease the appropriate inventory after moving to the Amazon warehouse.